SHIPPING POLICY
ORDER PROCESSING
Orders are typically processed within 1–3 business days. Processing times may be longer during periods of high demand, holidays, or other exceptional circumstances.
ESTIMATED DELIVERY TIMES
Estimated delivery times vary depending on the destination, shipping method, and carrier.
Delivery estimates shown during checkout or communicated after purchase are estimates unless expressly stated otherwise. Delays may occasionally occur due to carriers, customs, weather, high demand, or circumstances outside our reasonable control.
ORDER TRACKING
Where tracking is available, tracking information will be provided after your order has been shipped. Please allow some time for tracking information to become active after receiving your shipping confirmation.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate and complete shipping information.
If you notice an error in your shipping address, please contact us as soon as possible at [YOUR SUPPORT EMAIL]. We cannot guarantee that an address can be changed after an order has been processed or shipped.
LOST OR DAMAGED ORDERS
If your order arrives damaged, or you believe it has been lost during transit, please contact us at [YOUR SUPPORT EMAIL] with your order number and relevant details. We will investigate the issue and provide assistance in accordance with applicable law.
CUSTOMS, DUTIES AND TAXES
Depending on the destination and how taxes or duties are collected at checkout, an order may be subject to customs procedures, import taxes, or duties. Any applicable charges and responsibilities will be handled in accordance with the information provided at checkout and applicable law.
MULTIPLE PACKAGES
In some cases, items from the same order may be shipped separately and may arrive at different times.
DELIVERY DELAYS
If your order has not arrived within the expected timeframe, please contact us at [YOUR SUPPORT EMAIL] and we will assist you.
Nothing in this Shipping Policy limits any mandatory rights you may have under applicable consumer protection law.
CONTACT
For shipping questions, please contact
[support@werthden.com]
