REFUND & RETURN POLICY
We want you to be satisfied with your purchase. If you wish to return an item, you may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be in the same condition in which you received it, unused or only inspected as reasonably necessary, and returned with its original packaging where possible.
To start a return, please contact us at [YOUR SUPPORT EMAIL] with your order number and the reason for your return. We will provide you with return instructions.
Please do not send products back without contacting us first.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible and provide your order number and photos of the item where appropriate. We will review the issue and provide an appropriate solution.
RETURN SHIPPING
Unless the product is defective, damaged, incorrect, or otherwise required by applicable law, the customer is responsible for the direct cost of returning the product.
REFUNDS
Once we receive and inspect your return, we will notify you about the status of your refund. If approved, the refund will be issued to your original payment method.
Please note that your bank or payment provider may require additional time to process and display the refund.
CANCELLATIONS
If your order has not yet been processed or shipped, please contact us as soon as possible.We will try to cancel the order where possible. This does not affect any cancellation or withdrawal rights you may have under applicable law.
EUROPEAN UNION – RIGHT OF WITHDRAWAL
If you are a consumer in the European Union or European Economic Area, you generally have the right to withdraw from a distance purchase within 14 days without giving a reason, subject to applicable exceptions.
Nothing in this policy limits any mandatory consumer rights available to you under applicable law
Contact: support@werthden.com
